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Support > FAQs

Which booking platforms does BookedUp support?

BookedUp supports the following industry standard booking platforms. Click through to learn more and see pricing for each platform.

Some of these services offer free plans:

Can I take payment for my bookings?

BookedUp does NOT support payment for bookings using the Shopify checkout. If payment is required, there are 2 alternatives:

  1. Use the Booking platform's (eg Calendly) built in payment gateway
  2. Use a different app that does support payment using the Shopify checkout (such as BookThatApp) 

Should I use the Popup code or the Basic Popup link?

Use the popup code when you are able - it has:

  1. additional styling options
  2. code to prevent clicking the link before the page has loaded (which would redirect to the Booking page instead of showing the popup)

Where can I use the Popup Code?

Most places you are able to paste html code:

  1. On a page, product description or blog post using Shopify's text editor. You can switch to html view by clicking the "<>" button and paste at your desired location.
  2. If you are confident editing theme files (or have a developer), you can add this code pretty much anywhere on your site you wish by adding it to your theme.

Most places you can place a link:

  1. On a page, product description or blog post (though as discussed above, the popup code is often the better option here) 
  2. In the top level of your main menu
  3. Locations in your theme settings that allow you to add a link (such as button on your homepage)

The following places may NOT work (but feel free to try!):

  1. Anywhere within ANOTHER app
  2. Dropdown / multi-tiered menu
  3. Any other links that are not visible when the page loads 

Why is my link redirecting to the booking page instead of showing a popup?

The first possible cause of this is that BookedUp has been uninstalled, and the solution is simply to reinstall it.

The second reason is that the overall page load time is a little slow, and the link has been clicked before BookedUp has loaded. There are 2 options to fix this:

  1. Use the popup code instead of the popup link, as the code prevents the link / button from being clicked before BookedUp has loaded.
  2. Take steps to speed up your page load time as discussed below.

Can I speed up the BookedUp load time?

The BookedUp code is a very small file (a fraction the size of a homepage image), so it will not noticably slow down a site. However, it is often loaded last on the page, meaning that for slower loading sites you will have to wait for the rest of the page to load before BookedUp will. 

Therefore the solution to speed up BookedUp is to speed up the rest of your page loading time. Here are a few tips to help with this:

  1. Automated Analysis Tools: To understand what is slowing down your site, you can use an automatic analysis tool such as Google's Pagespeed Insights or Shopify's own store speed test.
  2. Lookout for images: Lots of images will slow down your site (often the homepage in particular). Its worth comparing speeds between eg your homepage and a simple text based page of your site to see how big an effect this is having.
  3. Unused apps / code: Make sure you delete any apps (AND app code) that you no longer need. BookedUp doesn't add any code to your theme, but some other apps do, so be careful with this if trying out a lot of apps.
  4. Non-optimized theme: Most modern themes should be fairly well optomized, but if unsure feel free to preview a few different themes if you are concerned.

Do all themes work with BookedUp?

The overwhelming majority of themes work very well with BookedUp, however the following themes have been identified as having some issues:

  • Stiletto: Has an issue with the themes "page transitions" feature. To disable in the the theme go to 'Enable page transitions' setting (under 'Online Store' > 'Themes',  'Customize' button > paint brush icon, general settings > 'Animation')

How do I cancel my subscription?

To cancel your BookedUp subscription, you simply need to uninstall the app:

  1. From your Shopify dashboard, click on "Settings" (bottom left)
  2. In the column on the left, scroll and select the "Apps and Sales Channels" menu
  3. Find the BookedUp app, and click "remove" beside it
  4. Follow the steps to uninstall